Frequently Asked Questions

We provide comprehensive Shopify development services including custom store development, theme customization, UI/UX design, speed optimization, platform migrations, app integrations, and ongoing maintenance and support.

Yes, we are a certified Shopify Partner with proven expertise in the platform. This gives us access to exclusive resources, early feature previews, and direct support from Shopify.

We are based in Dhaka, Bangladesh, but we work with clients globally. Our team operates across multiple time zones to ensure responsive communication and support.

Project timelines vary based on scope and complexity. A simple theme customization might take 1-2 weeks, while a full custom store build typically takes 4-8 weeks. We'll provide a detailed timeline in your project proposal.

We follow an agile approach: Discovery & Planning → Design → Development → Testing → Launch → Support. You'll receive regular updates and have opportunities to provide feedback at each stage.

Yes, our project proposals include a set number of revision rounds. We believe in getting things right and work collaboratively to ensure you're completely satisfied with the final result.

Absolutely! We specialize in platform migrations from WooCommerce, Magento, BigCommerce, and other e-commerce platforms. We ensure all your products, customers, and order history are safely transferred.

Our pricing varies based on project scope and requirements. We offer customized quotes for each project. Contact us for a free consultation and detailed proposal.

We typically require a 50% deposit to begin work, with the remaining balance due upon project completion. For larger projects, we offer milestone-based payment schedules.

Yes, we offer monthly retainer packages for ongoing maintenance, updates, and support. These packages can be customized based on your needs and budget.

Yes, we have expertise in Shopify Hydrogen and headless commerce solutions. We can help you build blazing-fast, fully customizable storefronts using modern web technologies.

Absolutely! We can integrate any Shopify app or third-party service including ERPs, CRMs, shipping providers, payment gateways, and custom APIs.

Shopify handles all hosting for standard stores. For headless builds, we can help you set up and optimize hosting on Vercel, Netlify, or your preferred platform.

All our designs are fully responsive and mobile-first. We ensure your store looks and functions beautifully on all devices - phones, tablets, and desktops.

We provide a 30-day bug fix warranty for all custom development work. After that, you can opt for a maintenance package or request support on an as-needed basis.

For clients on maintenance plans, we typically respond within 4-8 business hours. Urgent issues are prioritized and addressed as quickly as possible.

Yes! We provide comprehensive documentation and training sessions to ensure you and your team can confidently manage your Shopify store.